I have been dealing with Jan Kurek and have found him to be efficient, friendly and very helpful. He is quick to follow up on queries and get feedback communicated to us. Look forward to dealing with him in the future.
Date of experience : 23 October 2023
25 Jul 2023My partner and I required to renew our tenancy agreement. We love the flat and Jan Kurek the letting agent provided us with timely help and made the process easy and quick. He was able to provide us with additional information and was very kind! We look forward to continuing our current tenancy.
Date of experience : 25 July 2023
Reply from haart - Dulwich Estate and Lettings agent
Hi,
Thank you for taking the time to leave us a great review about your experience with haart Dulwich!
Frustrated with the property management team that i'm dealing with. For the entire tenancy it's been difficult to get responses to emails, phone calls and left messages. Overall terrible experience with the 2 different management teams who I've been dealing with over the past year. I've called nearly every day this week with not a single one being answered or a response to my voicemail.
Date of experience : 03 June 2023
Reply from haart - Dulwich Estate and Lettings agent
We’re very sorry to hear that you have experienced difficulty in reaching the team, we have asked Nick O’Reilly, Property Management Area Director to contact you today
23 Jul 2021I received a £90 electric hill from Scottish Power courtesy of Haart East Dulwich office not responding to my request i do not want nor need a bridging utility agent " obviously a back hander btw both companies ". i asked the East Dulwich office to pay me this bill , no chance , delays and excuses , a bunch of robbing amateurs, i'll never use them again ,thanks for nothing but wasting my time Carlo .
Date of experience : 23 July 2021
Reply from haart - Dulwich Estate and Lettings agent
Hi,
We're sorry to hear about your situation. This isn't the five star level of service we strive for. This has been raised internally, however if you'd like to discuss this further, please email help@haart.co.uk with details and we will pass to the relevant team to investigate for you.
Thank you
As a first-time buyer, I had heard that estate agents likely wouldn't treat me well, but Haart really did underperform even my lowest expectations. From lying to me on multiple occasions, to extremely selective communication - which meant that crucial information was not passed on in time, if at all in some cases, but anything phrased in a way that might cause problems in the chain would be passed on verbatim - they were absolutely more of a hindrance than a help. Obviously as a buyer I have no say in who gets used, and they took no care to be even vaguely polite, let alone hold themselves to a professional standard, and I can't think of a single thing that they did which helped the chain at all, we all had good quality conveyancers and their incessant hounding only slowed everyone down and caused endless exasperation.
Date of experience : 06 September 2021
Reply from haart - Dulwich Estate and Lettings agent
Updated 7 Sept 2021
I am sorry that you have been disappointed with our service. We pride ourselves on our standards of communication and service. The branch has been in contact with you yesterday regarding this, and the exchange happened this morning as expected. If we can assist you any further at all, please feel free to email reviews@haart.co.uk.
